Friday, September 7, 2012

Toll Free Numbers - Consumer Perspective


Everyone becomes a consumer at some point in our complicated lives. We share the same experiences when it comes to buying products and services. We can get dissatisfied, sometimes with a product or service, are confused about how to use a product or you may just want to know more about a particular product or service.

When we are having these experiences, what do we do? Our first instinct will be to contact the company or their customer service and increase our query, concern or whatnots - substantially contact the toll-free, right? It would not be very uncomfortable for us, if we store a lot of numbers if we have different problems? For example, if our concern is about "how to use a product," we have to call a number, or if our concern is billing then we have to call another number. Would not it be confusing to store a lot of different numbers? It is not only time consuming, but it is also frustrating for us - which is part of the consumer.

Green numbers are the best reward a company can provide their target consumers. Why? Because they are easy to remember, as the numbers of vanity, for example, where we do not have to memorize a number, we need only recall the name of the company or something. Companies that get vanity numbers, in most cases, receive the response of consumers in more than companies that do not have the first. Being a consumer, I believe that companies give more importance by making use of these vanity numbers. It just means they care about their consumers....

No comments:

Post a Comment